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Service & Support

Our brand of customer service is based on constant communication. Our company depends on satisfied customers, and we listen carefully to what the market tells us. Fireye's in-house experts are ready to assist you with a depth of product knowledge and industry experience. For your convenience, you can always dial the main Fireye phone number to make these experts available to you - just dial

1-603-432-4100

CERTIFICATIONS

Fireye maintains ISO 9001:2008 Certification.

TRAINING SCHOOLS

Fireye conducts training sessions in our Derry, NH facility several times each year. Primeline professional training school for burner/boiler service and engineering personnel. Fireye also conducts training schools for System Components (Industrial and Utility Applications) and Nexus Integrated Control Systems.

Our schools use pertinent case histories and step-by-step instruction for servicing the complete line of Fireye controls.The instructors have many years experience in the boiler industry and are experts on the various systems.

INTOUCH WIRELESS MONITORING SYSTEM

The InTouch Wireless Monitoring System was developed to communicate directly to you through the nationwide cellular network, AMPS (Advanced Mobile Phone System), eliminating the need for costly telephone lines.

RETURN MATERIAL AUTHORIZATION (RMA)

All warranty claims must be initiated by either an authorized Fireye Distributor or by an authorized Fireye OEM. Click on RETURN MATERIAL AUTHORIZATION (RMA) to view warranty return procedure and to download the RMA form.

EPA BOILER MACT

Links to U.S. EPA sites regarding current rules for Emmissions Standards for Boilers and Process Heaters

RETURN MATERIAL AUTHORIZATION

RMA